Browse our list of Frequently Asked Questions (FAQs) for a quick answer to your questions.
LTE stands for Long Term Evolution and is the latest wireless technology that offers significant speeds, browsing quality and a much faster mobile Internet experience compared to 3G. It is often referred to as a 4G (fourth generation) technology. Vodafone offers 4G LTE broadband services.
mbps stands for megabits per second. A megabit is a measure of data speed. The larger the mbps figure the faster your Internet connection. 4G LTE downlink speeds are theoretically up to 100mbps.
GPRS stands for General Packet Radio Service which uses 2G technology with theoretical downlink speeds of up to 171kbps. Vodafone’s network is based on 4G LTE technology with theoretical downlink speeds of up to 100mbps
Edge stands for Enhanced Data rates for GSM Evolution and is an evolution of GPRS 2G technology with theoretical downlink speeds of up to 384kbps. Vodafone’s network is based on 4G LTE technology with theoretical downlink speeds of up to 100mbps
Download refers to an action that involves requesting data from a source on the Internet and ‘downloading’ the data or file to an end-user device (computer, smartphone or tablet). For example, when watching a video on youtube, the user is downloading the file from the Internet.
Upload refers to an action that involves sending data to a location on the Internet, such as a website, from an end-user device (computer, smartphone or tablet). For example, when posting photos on a Facebook page, the user is uploading the image to the Internet.
Wi-Fi is short for Wireless Fidelity. This allows computers, smartphones and such other devices to connect to the Internet without using wires.
kbps stands for kilobits per second. A kilobit is a measure of data speed. The larger the kbps figure the faster your Internet connection. 1000 kilobits is equal to 1 megabits. 4G LTE downlink speeds are theoretically up to 100mbps.
WiMAX stands for Worldwide Interoperability for Microwave Access. WIMAX is a wireless technology that supports data connections within a network of radio cells.
Time-Division Long Term Evolution (TD-LTE), also referred to as Long Term Evolution Time-Division Duplex (LTE TDD), is a 4G mobile telecommunications technology that provides very fast data upload and download, quick response time (critical for gaming) and reliability. Vodafone’s 4G network is based on TD-LTE technology.
Vodafone’s TD-LTE network offers theoretical download speeds up to 100mbps. However, customer would experience speeds of between 5 mbps and 15 mbps. Actual user experience is at least 4 times faster than 3G services.
Vodafone’s network is based on 4G LTE technology with theoretical downlink speeds of up to 100mbps.
Actual download/upload speeds experienced will depend on many factors including the user’s location, the website the user is accessing, capability of the end user device and the number of other users simultaneously accessing the network nearby. Any one of these factors may result in a slower speed occasionally.
*100# yes is the general code for accessing the different Vodafone products and services.
Yes we do offer corporate and Post-Paid services for organisations. If you’re interested in these services, please send mail to [email protected]
GPRS: Service on a 2G network, offering basic data up to 56 kbps (comparable to dial-up speeds) EDGE: This is a 2.5G technology, provides higher data transfer rates compared to GPRS (2G). 2G can reach speeds of up to 144Kbps. 3G: This technology provides higher data rates as compared with the predecessor 2G and 2.5G networks (EDGE & GPRS). 3G offers speeds of up to 21 Mbps.4G: This term is based on LTE technologies and is the latest advancement in mobile data transfer. It is the most advanced technology available, and can reach speeds of up to 100 Mbps.
TD-LTE and FD-LTE are two different variations of the LTE 4G standard; both are globally recognised. LTE is the new high-speed wireless technology from the 3GPP global standards body. TDD stands for Time Division Duplex and this is the technology deployed by Vodafone Uganda; it is the best solution for providing data services.
The high speeds of Vodafone Uganda’s LTE network will provide an incredibly fast and organized mobile office for your browsing. You will be able to operate more efficiently by taking advantage of faster connections and downloads in seconds.
Super fast Internet. With 4G LTE hi-speeds, you will notice a visible difference while downloading files, doing video-chat, playing multiplayer games or while viewing HD videos online. a) Wireless Internet access b) Access rich content and multimedia applications eg: movies, HD videos, e-learning, HD content and more c) multiple downloads of heavy files, high definition multimedia content at the same time will be possible d) Higher uplink and downlink speeds e) Seamless online streaming – ZERO buffering f) High definition online gaming h) Face-2-face video chat seamlessly g) Access business applications that require higher speeds and stable connection.
Service and Experience
The nearer you are to an LTE site, the better your chances are of getting good speeds. Secondly, Vodafone Uganda’s LTE works best in open areas where there are no obstructions such as thick concrete walls, areas with heavy foliage or lots of trees, beside tall buildings and such. If you are inside, positioning your device near a window will improve your service.
With video calling, you can see and be seen by the person(s) you are calling LIVE. No settings are required to make/receive video calls but both parties must have a video camera in use and be using the same application.
Applications include Skype, Facebook, Apple Facetime, Friendcaller, Raketu, Google Hangouts, Tango etc.
To make a video call with one of our users, just dial the number and then press on” video call” button or choose “video call” from the options depending on your handset.
Does data usage from your network support or provide a better experience on YouTube, live streaming and downloads?
Yes, Vodafone Uganda’s 4G LTE network provides faster speeds and lower latency and therefore a superior user experience for watching video, streaming and other downloads.
Yes, Vodafone Uganda’s network is great for doing video calls.
We offer a variety of internet bundles tailor made to suit your needs. These come in durations of daily, weekly, monthly and quarterly. To view the different bundles we have, follow this link.
Other services offered
•Voice and data combos. Our exciting combos offer you both data and voice minutes as well as free WhatsApp.The minutes can call across networks and international zone one countries which include; USA, China, Canada,UK, South Africa, India, Malaysia, etc. click here to view more countries that you can call using the voice and data combos. We have them in daily, weekly and monthly combos. For more information on costs and how to buy, please follow the link.
•International voice bundles are used for calling particular International zone one countries which include; USA, China, Canada,UK, South Africa, India, Malaysia, etc. click here to view more countries that you can call.
For more details on the different international bundle packages, click here.
If you are not subscribed to a bundle plan, you will be charged an Out-of-Bundle rate of UGX 49 per MB?. If you are subscribed to a bundle plan, you will be charged in-bundle which is always cheaper than browsing out-of-bundle.
Yes, Vodafone Uganda’s network is great for playing games, even HD games, over the Internet.
You will have the best experience whilst you are within the Vodafone Uganda coverage area. Data services will continue to work throughout the rest of the country but the experience will not be as fantastic. We will be adding more places to our coverage area in future. Click here for current coverage .
Vodafone Uganda’s LTE is perfect for social networking, checking email, chat, browsing the Internet, and downloading music, e-books and apps as well as video streaming.
Vodafone Uganda’s LTE delivers a better mobile Internet experience, allowing customers to access web sites such as YouTube, Twitter, Facebook at faster speeds using a smartphone or tablet, download large files such as a movies or video clips, play online games through the Internet or watch streaming video without buffering.
If I do not consume all my data bundle before it expires, will it get added to next month’s bundle allowance?
You should be able to consume all your data before your next monthly cycle; what you have not consumed will not be added onto next month’s bundle allowance. So use your data allowance to enjoy the benefits of the Internet today.
Your data bundle will expiry either 1, 7 or 30 days after you activated it, depending on which bundle you bought. To check the expiry date on your current bundle log in to web self care.
Once you have run out of your bundle data, you will be capped until the 1st of the following month. You may top up at any time. There will be no unexpected Out-of-Bundle charges. You will be in charge of when and how you top up.
At this time you can only purchase data cap bundle based subscriptions.
You can recharge using Payway, NewPay, Pebuu, UG-Mart, Interswitch, True African or mobile money.
Our web portal will provide this information for you; simply log in to your account to view. https://myvodafone.vodafone.co.ug/
Yes there is. For USB dongle and Mi-Fi it is found under the Statistics option of your user interface; under the statistics option, click upload or download speeds daily, weekly or monthly.
The USB dongle has a micro SD slot so you can backup and store all your files when needed.
If you do not want to worry about making a payment each month, then you have the option of enrolling in automatic, recurring monthly payments for your account.
To setup automatic payments on your account, please Contact our Customer service team through our website at www.vodafone.co.ug or you can as well call Customer-Care on 0800 700 500 or reach us using Facebook – Vodafone Uganda, Twitter – @vodafoneuganda and on WhatsApp – 0723 000 723
When this happens, our system will direct you to a page where you can buy a new data bundle.
An Internet package usually requires that you sign up for a minimum fixed term contract (such as 24 months) and normally offers you a certain Internet data size every month. Internet bundles are once off purchases so you can change the size of the bundle you buy from month to month, depending on your usage pattern.
Visit our website at www.vodafone.co.ug and use our cool data calculator to estimate your monthly usage to see which product is right for you.
Dial *132# yes>>select option 5 to Check balance.
You can also check bundle balances and expiry by accessing the self help portal. Once logged in:
•Select products and services
• View usage
• Select normal bundles to view the regular bundles
• Select promotional bundles to view the promotional bundle balances
You can also use Myvodafone App. The data and airtime balance will reflected on the first page once logged in.
NB: In case you have forgotten your login credentials, please contact customer services to reset your password. click here
No. You need to buy an Vodafone Uganda SIM card in order to benefit from using our great 4G LTE network.
Visit any of our designated service centers with proof of ownership; Crown House on Kampala Road, 1 Kololo Hill Drive, KingsGate Mall Kansanga, Freedom City Mall on Entebbe Road, Metroplex Naalya and Victoria Mall in Entebbe.
Vodafone Uganda’s 4G LTE network covers Kampala and Entebbe at the moment but our engineers are working on expanding the coverage to other parts of the country soon; please check our website regularly for updates. Please click on the link http://vodafone.co.ug/where-to-buy?type=none&coverage=1 to check if your area is covered. However, you can use your Vodafone Uganda service anywhere in the country though the speed will be lower than in the 4G LTE coverage area.
Vodafone Uganda plans to have a presence in many other countries over time and as we do you will be able to take your device and use your Afrimax service overseas.
Currently we cover greater Kampala and Entebbe. for now and you might not have coverage connectivity at home as compared to your office area.
TD-LTE compatible devices are needed to experience the Afrimax TD-LTE network.
We sell MiFi hotspots, USB dongles and indoor modems. For a full list of devices and current prices please visit our website at xxxxxx.
Yes. all devices have a 90 day warranty. The warranty is void if the device has been tampered with in any way or is defective due to misuse by the customer.
Yes, you can connect your WiFi-enabled tablet using an Afrimax MiFi device.
All our devices are easy to use and as such will not need a technician to visit your premises; you simply plug and play.
4G is a fourth generation all IP technology which does not work with 2G or 3G handsets or devices.
When connected to the Internet through 4G dongle, click on the “Check Usage” option on your Connection Manager. TBC
A single mode device will only support Afrimax’s TD-LTE service whilst a multimode device will work on other networks such as 2G, 3G and/or 4G FD-LTE networks. Afrimax does not currently stock single mode devices.
A modem is a piece of hardware that allows certain electronic devices (typically a personal computer) to connect to the internet provided those devices are plugged in directly to the modem. A wireless router is a separate piece of hardware that can be connected to your modem. When used in conjunction with a modem, a wireless router allows multiple devices to connect to the internet, without the use of wires. A Wi-Fi modem is essentially a modem with a built-in wireless router. Saving space and reducing clutter, a Wi-Fi modem allows your internet enabled devices to connect to the internet using both wireless and wired connections.
Your Afrimax device will automatically connect to the LTE network when you first switch it on inside the coverage area. Simply follow the on-screen prompts to get started.
You may need to re-set your data device (USB modem, MiFi or Indoor router) and/or your end user device (Smartphone, Tablet or Laptop) to clear the memory and restore expected Internet speeds.
Please download the manual here: Lenovo K3 Note
All Afrimax prepaid and postpaid customers who purchase an LTE sim card and an LTE modem or USB dongle can use the LTE product.
You will require a 4G TD-LTE enabled device and a Vodafone Uganda SIM card. You can choose from a variety of devices available in our Vodafone Uganda shops where you can also buy a SIM card.
You are advised to call the contact center through our number xxxxxx or social media sites like Twitter – @vodafoneuganda, Facebook – Vodafone Uganda, E-mail – [email protected] and WhatsApp – 0723 000 723 immediately so we can have your account blocked to prevent unauthorized usage.
Our head office is at Plot 1, Hill Drive, Kololo in Kampala which is close to Acacia Mall. Here you will have access to all our services.
.You can buy vodafone SIM packs, recharge cards, phones and data devices from any of our stores or retailers nearest to you.
Please click here: Where to buy
The Hotspot device provides Wi-Fi coverage up to approximately 30 feet away. As with any Wi-Fi network, your coverage may be affected by obstructions such as walls, windows, the natural environment and the device’s proximity to other electronic devices.
The device ships with a default network name and password, but you can easily personalize the network name and password by logging into the admin interface located at (add link). Login using your admin password, Select Wi-Fi -> WiFi Profiles from the menu located across the top, enter a new network name (SSID) and password (network key) into the appropriate fields and then click the Apply button to save your changes.
Positioning your device correctly can make a big difference in your signal strength and speeds. Try placing your device near a window or an external wall to receive the best signal. Also, please be sure that your device is at least 3 feet away from any cordless phones, microwaves or wireless routers to avoid any frequency interferences.
Simply power off your device and then power it back on. The device will re-register with the network and your data services such as email and web surfing should work.
I cannot connect to the Internet from any of the computers on my network. How can I troubleshoot before calling in for help?
The problem most likely lies with either your modem or the configuration of your router (if you have one). Try restarting both the modem and computer(s).
Simply unplug your device and restart your device.
When you get a message that reads, “Page cannot be displayed” on certain websites, that particular URL might be experiencing some difficulties. Please try again after a few minutes.
If its re-directing you to the Afrimax homepage please check your data bundle.
If you know the Internet address (URL) you can type it in at the address line. You don’t need to type the http:// part, just the www part and enter. Your browser will find the site for you. If you enter the address incorrect you will get an error message back. Re-type the address or do a search for the site using a search engine if you are not sure what it is.
A browser is a programme that allows you to visit and view websites. It allows you to go from one website to another, which is called browsing or surfing the Internet. These include Internet Explorer, Fire Fox Mozilla e.t.c
Please secure your internet device with a password [router, MIFI and Dongle]. When not using the device ensure that your data turned off. You also need to stop automatic updates on your computers
It’s advisable for you to limit the use of your phone number on the internet.
An email client is a programme that fetches your email from your Email provider and lets you read it, respond to it and write new emails. You will also keep your list of contacts, friends, family, clients etc. here.
Spam text messages are unsolicited and generally unwanted commercial advertisements sent to wireless phones via text or picture/video messaging. TBC
You can use the option of forgot password on our website to reset your password.
If you are travelling around Uganda and are outside of our 4G LTE coverage area you can still use your Afrimax service to check your email (and surf the Internet) though the speeds may not be as fast.
We will be more than happy to have one of our sales executives speak to you about this and all your Internet and communication needs. Kindly give us your full details via contact us and we will have someone call you back.
Yes, your computer can get a virus from the Internet. We strongly advise you to install an anti-virus software and do not open any dubious looking emails or links.
To configure your handset. Set our APN as “Internet”. For Routers, MiFi and Dongles, click here (Insert PDF)
3G and 4G technology explained here
Learn how to install Vodafone internet settings on a Windows and an Android powered phone click here
To learn how to connect your 4G phone to the Vodafone network click here
Learn how to use Web Self Care click here
To learn how to install WhatsApp on your mobile phone, click here
To learn how to share documents, pictures, music and videos on WhatsApp, click here
Yes, you can calculate your estimated data consumption, click here
To learn how to manage your background apps. click here
To find out your number, simply dial *100# >>YES >> My account>> Know your number
For airtime recharge using a voucher: Please dial *130*Recharge code# YES.
Alternatively, download the My Vodafone App, login, go to the recharge option, enter voucher code and select recharge. OR use our self help portal. Please log in, click on the billing tab and then click on the top up option, select payment method as voucher from the drop down menu, enter the voucher code and then click submit payment.
For other recharge options, please visit (http://vodafone.co.ug/How%20to%20recharge). Please update recharge options on the website
When using Self help portal,follow the steps below:
• Log into the self help portal
• Select products and services
• Scroll down and select the bundle you need active
• Click the arrow pointing to the right
• Give it time to load
• Scroll down and click apply changes to confirm the transaction
Dial *100# Yes >>my internet>>duration>>choose bundle>>confirm purchase.
You can also use My Vodafone App to activate bundles. Log into the App>>click on the brief case icon, you will see a list of all the available bundles>>click on the bundle you want to activate and select purchase.
You can view your airtime balance by dialing *100#yes>>Myaccount>>check balance. You can also access balances by logging onto the self help portal and checking under account information.
You can also use My Vodafone App to check your balance. Your airtime balance is shown on the first page once logged in.
To share airtime, simply dial *135*0723xxxxxx*Amount# yes. There is no charge.
To buy a bundle for another Vodafone customer, simply dial *136# yes >>select duration>>select bundle>>enter number(0723xxxxxx)>>confirm. There is no charge however you will be charged for the bundle gifted.
we charge 3/= per second vodafone to vodafone and across all local networks. International call charges differ depending on the call destination. Check out the link below for the different international tarrifs http://vodafone.co.ug/international-price-uganda. The SMS charges are 99/= per local SMS and 220/= for international SMS.
We currently have the Kwata Enyongeeza promotion where we give you 100% data bonus for every qualifying bundle you purchase. For more information on the bundles eligible for the bonus , click here